FAQ
The Ins And Outs of Our Pool Services
Billing & Pricing
Payments Accepted
We aim to make payment easy and convenient for our clients. We accept all major forms of payment including cash, checks, Zelle, Venmo, and major credit/debit cards. Invoices are sent electronically and can be paid online for your convenience. If you have any questions about payment methods or need assistance with your invoice, feel free to reach out we're here to help!
Cancellation Policy
We prioritize professionalism and clear communication. While we strive to maintain consistent and reliable service, we reserve the right to cancel services at any time. Should services be discontinued whether by the client or MTF Pools any outstanding balance for completed work, materials, or labor will be due immediately.
We’re committed to transparency and will always do our best to provide notice when possible. Thank you for choosing MTF Pools to care for your backyard investment.
Satisfaction Guarantee
We’re dedicated to delivering high-quality service and a great customer experience. If you’re not satisfied with the results of a service visit, we ask that you notify us within 24 hours, and we’ll make every effort to assess the situation and make it right when appropriate.
We evaluate each case with care and fairness to ensure both our clients and our team are treated with respect.
Your pool is a big investment and we take pride in helping you protect it, with service you can trust.